We are hiring!

Family Team Booker

December 28, 2016 | 10:46 am

It is a broad and varied role but the main skills required are excellent customer service! It is a 5 day work week but you must be able to work Saturdays and occasional Fridays.

Responsibilities – General (including but not limited)
• Answering phones and taking bookings for family photography
• Managing the calendar for family photographer
• Ensure behind reception and desks are neat and tidy
• Ensure someone is always available to answer main line – redirect calls to corporate and events team
• Ensure reception has music playing
• Ensure someone is here to open and close for clients over weekends and out of hours – Selva
• Booking and managing bareface registrations

Responsibilities – Family (including but not limited)
• Call all shoots and viewings the day before to confirm their bookings
• Welcoming clients to The Studio in a warm and friendly manner, offer refreshments and​ ensure they are comfortable whilst dealing with their booking/enquiry
• Take family bookings and enquiries over phone / by email / walk ins
• Ensure reception has brochures of our services and always have stock of gift vouchers
• Ensure studio 2 is clean, painted, tidy and has music setup and playing before clients enter
• Book viewings with clients straight after their shoot, or calling them if they were unable to book on the day
• Viewings / upselling to clients / showing them products
• On arrival ensure they are asked about drinks given books to look through and that you introduce them to their photographer
• Making note of all cancellations and calling them to rebook
• Ensure ipad is kept up-to-date with images
• Make sure the ipad is set up for each client before shoot
• Ensuring delivery / collection of prints / images
• Chasing clients for outstanding orders
• Customer experience – every customer is your responsibility from phone call to delivery of images and follow up
• Work at events as and when needed e.g family markets
• Cross selling family shoots to bareface registrations
• Keep records of the family divisions monthly income and the breakdown of orders (e.g how many prints and/or high resolution images purchased)

Responsibility – Nursery (including but not limited)
• Attending nursery shoots to ensure they run smoothly
• Co-ordinate with the nursery contact person to maintain a good relationship between The Studio and the nursery.
• Send the proof images for printing and the final orders.
• Ensure orders are collected and delivered to the nursery on time
• Coordinate with team to make sure editing and delivery deadlines are met
• Coordinating with suppliers

Responsibility – Weddings (including but not limited)
• Dealing with enquiries
• Sending quotes and presentations
• Making bookings and coordinating shoots
• Meeting with clients to discuss requirements and contracts
• Completing and sending wedding contracts
• Attending shoots when necessary
• Coordinating with clients and team regarding edits, albums and films
• Following up with suppliers
• Making sure delivery deadlines are met and follow ups are done

If you are interested and would like more information please contact [email protected]